Office 365 Frequently Asked Questions

How do i disable "Clutter"?

Log into portal.office.com

Click on the waffle icon in the upper left and choose the “Mail” Application

Click the Settings icon on the top bar (the cog symbol)

Under “My App settings”, click “Mail”

Choose the “Clutter” section

Uncheck the “Separate items identified as clutter” option and choose “save”

I am missing an important email sent from someone outside of our organization. How do i check if it was caught by the spam filter?

To access your spam-quarantined messages login here: https://admin.protection.outlook.com/quarantine

Click the "release message" button while highlighted on the quarantined message to deliver it to your inbox

The Rochester City School District does not discriminate on the basis of an individual's actual or perceived race, color, religion, creed, ethnicity, national origin, citizenship status, age, marital status, partnership status, disability, predisposing genetic characteristics, sexual orientation, gender (sex), military status, veteran status, domestic violence victim status or political affiliation, and additionally does not discriminate against students on the basis of weight, gender identity, gender expression, and religious practices or any other basis prohibited by New York State and/or federal non-discrimination laws in employment or its programs and activities. The District provides equal access to community and youth organizations.

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Office 365 Frequently Asked Questions